ok2 STB blocked

by bullitt83

i have a MAG 254 with ok2 active service, but when select the portal i got the message: "Your STB is blocked. Call the provider." i had used other service before and never had this issue. on portal 2 i have necro which is working fine. Anybody has this issue before? i tried contacting the support but they cannot help me, rebooting or resetting the device didn't work either. btw i am in Oz

Grolschmore

Ok2 down for over 24hrs. No response from seller, vapefrog.ca and fixatron. It’s says I’m blocked but also that My subscription is active till September.

Swizzcapz

I had the same problem a couple days ago. Somehow, the MAC address on my STB emu profile (that I gave to my IPTv provider) changed on its own. Check to see if your current MAC address is the same as the one you have to your provider.

Grolschmore

I just checked my MAC address it’s still the right one

Grolschmore

I’m half way through a month sub.

bullitt83

is MAC address case sensitive? could the provider deactivate/re-activate make any difference ?