Hello, I was trying out ntv.mx service for about a day and decided to request a refund. They advertise to offer refunds which will be processed within 30 days. It has been already two weeks and I still have not received a refund. They disabled the iptv service the very second i requested the refund.
I have contacted the customer service and they don't want to say why they would delay a refund. They just keep saying they process it within 30 days. I find it very strange and weird. Complately unprofessional. On top of that, they never sent any confirmation email about canceling the service. They canceled it and did not say a word.
Refund process really takes 1 day to process, shows up on a credit card the next day. There is just no need for 30 days. Is ntv.mx a scam? Did anyone received a refund from them?
what was wrong with the service? Alot of people here recommend it.