I gave the 1 day trial a try couple of weeks back and liked it. So placed an order for a month and paid through credit card. I chose Kodi as preferred device. It has been more than 2 days and I am yet to receive login details for Kodi plugin.
Have dropped the team a msg on twitter as well as reddit, no response yet. Also tried to raise a service ticket, but the ticket page keeps failing over.
Pretty rocky start to be honest.
You are posting in the general r/IPTV subreddit. A few more details could go a long way. What Provider, whom or where did you order from etc.