Some background: I subscribed on December 2017 and the first weeks it ran all ok. Some minor issues like advertised FHD streams were just HD or a broken stream here and then.

Things got worse pretty quickly in January. Sometimes a Bundesliga stream was not in sync with audio or the complete stream was down during the Bundesliga Konferenz (five games simultaneously, one, two or three streams then were dead). Many german channels are just not working like expected.

I gave feedback very often about broken streams in the forum - they don't care. A broken stream? We don't care. Thing is, I was in that shout box (a chat) today and wrote something like:

me: "Sky Sport Bundesliga stream yesterday was crappy, as always. Maybe today will be better."

GenIPTV-support: replied something like "that's not true! Our capacities are high"

me: Don't fucking lie, I complain every weekend among others that the Sky streams are shitty."

GenIPTV-supoort:"Give me your secret line" (he obviously meant the URL to my personalized .m3u)

Gave it to him without the password, because I naively thought he would look into it. I know, foul speak...

Let's see, I asked for refund. My guess is that I will never hear from them again. ;-)

Many complaints in their forum here: https://geniptv.net/threads/complaints-about-geniptv-servers.1551/page-154

Ban: https://imgur.com/a/ewfJO

Edit: two persons asked in that shout box about trial subs when I raged. Mmmmmaybe they don't want them to read that their services are crap...

tl;dr: stay away from GenIPTV.