I got an email from them :
May 15/2018
ATTENTION: Please note that, because of the flood of Support tickets, responses will be very, VERY delayed. Expect a few days turnaround at best.
Your request for support has been created and assigned #132XXX. You can view this ticket's progress online.
An agent will get back to you within, usually, 1–2 business days. In the meantime, please check our FAQs for answers to frequently asked questions.
Did you buy direct or through a reseller?
They are exactly the same as ok2. Don't waste your money with them, some resellers have them for $10-15 Canadian. If you want, you take over my subscription for $25, which ends in Aug 5. (2 months and 2 weeks remaining)
I'm currently on iptvsubs - on my mag right now - no issues... not sure about your payment part...hope you figured that out... and yes - need to subscribe through iptvsubs.IS .....
how did you pay them? cc or bitcoin?
I am having the same issue right now! I paid for 1 month and my purchase was placed on hold with an error...so I tried again thinking it would work..and same thing happened to me...still waiting for a response from them
Where did you get the sub? Was it IPTVSubs.website? If so, that's a scam. The real one is IPTVSubs.is
maybe he is offline otherwise next time order form https://talentiptv.com
They did this a while ago (over a year) - just went very quiet and totally unreliable. Then some months ago I noticed how they were active again and promoting themselves.