I got macnapped, is there something I can do?

by OhWhyIOTA

A few weeks back I used my z7+ with a trial service from Helix. It was just a 24 hour trial.

Since then, when I log into my helix account it says "account active" in green with an old expiry date.

The service stopped working after that 24 hours, but I have not been able to activate my mac since then with any helix resellers.

They have essentially keeping my mac locked to their panel in an expired state.

I requested that my account be cancelled yesterday and now I got some confirmation saying it can take 24 hours.

As of this morning it's still not fixed.

I've dealt with lots of providers over the last year, and never ran into this.

Has anyone experienced this?

It's not a huge deal because like everyone else I have a few backup services, but there was one channel they had that I desired.

johnathome

They had a big outage yesterday, maybe they've simply forgotten it?

u/bobjameshelix

Edit / Tagged the wrong user

manosteel9423

So, why do you want to change resellers? Typically, you would just open a ticket with them or reach out to their support and ask them to release the MAC address...just curious, if you want to keep the service, why you can't just pay the guy who gave you the trial? Seems kinda crappy on your part to take out a trial with one reseller then want to pay somebody else for the same service.

yeah_It_dat_guy

Got me curious now.. who are the Helix resellers besides helix themselves and hosting world.

[deleted]

Just open a ticket and we can get it cleared for you as long as it is expired.

phlak69

Since FAB shut down I haven’t found anything that comes close to the service Helix offers. Good luck in your search!

bradhudson007

what channel ???