IPTV buffering from around 5pm to 9pm while using ISP Telstra

by clarry76

Hi,

I am new to IPTV, signed up for my first account last week with a small provider and noticed buffering in the evenings from around 5pm-9pm.

I placed a ticket with the IPTV provider and the account was checked and no issues found.

I signed up with another bigger IPTV provider and I have the same issue during these times, which leads me to believe the issue is with my speed and ISP provider.

My connection is ADSL2 which give me around 14 Megabits per second, this never changes even during the evenings.

I mainly use the smart IPTV app with my LG tv. I have also used SS IPTV app on the tv and myiptv player on the pc.

During 9pm to 5pm the picture is flawless on both IPTV accounts, all SD and HD channels never buffer...no issues what so ever, or any app I use.

As soon as 5pm - 9pm comes it constantly buffers, every night.

I have signed up with ipvanish and a vpn doesn't seem to fix the issue. With the pc I can get around 11 to 12 Megabits per second and 5Megabits per second when connected at a router lvl so I can use the tv app.

I have also changed the dns for the tv to 1.1.1.1 and 8.8.8.8 ...did not help.

I am just wanting to know if anyone else has these issues with Telstra? I know my speed is not ideal but as I said during the day the service is flawless.

In 2 months nbn (fttn) will be available, will this help or is it Just Telstra's overseas bandwidth allocation or do they throttle IPTV during peek hours?

I am not worried too much as I only have the iptv service to watch usa prime time shows and sport. This all airs my time early morning. I am just confused why it buffers at those times.

Hoping someone can help me out with the answer or even point me in the direction of trouble shooting the issue.

Thank you for any help.

deadraisers

Sounds like congestion. I had this issue. Only got resolved when I switched to Fibre

laufgas1

ipvanish is a decent troubleshooting step. If buffering is caused by telstra international bandwidth at those times then going through a VPN which you enter in Australia (assuming they don't have the same link saturation issues) stands a chance of fixing it.

Have you tried the VPN through the day? Is it stable? Slim chance picking a different Aussie VPN server from their server list will help. https://www.ipvanish.com/servers/

Try a speed test which is hosted overseas. Most speed tests are going to throw you at Australian servers.

I'd try another VPN provider or two. Worth a shot and not expensive. Can't suggest any sorry as my experience doesn't align with what you're going through.

A change to FTTN actually does stand a chance of fixing it. It shouldn't but it does. I can't see someone who gets 80mbps on FTTN getting less than 14mbps in peak times. Someone who starts at 14mbps is a different story.

Surely telstra don't throttle a VPN connection to an Australian server, even in peak. And any speed test you're running is getting out of your exchange, so you've ruled the inavoidable congestion out.

clarry76

Thank you for the replies, I will try another vpn tomorrow and see how it goes. I may just have to wait for the nbn connection.

jamescridland

Are you using wifi or ethernet?

My little Vodafone TV box has been quite irritating recently, and has been buffering all over the place. I assumed it was the IPTV provider, or Telstra.

Your post got me thinking, and I went to look at the wifi connection to see whether I should change DNS.

Instead, though the access point was the other side of the room, the wifi was oscillating between "Excellent", "Poor" and then disconnecting completely.

I've moved the access point next to the telly (it's a Google Wifi point) and used an Ethernet cable from the access point to the Vodafone box. Dramatic difference - IPTV just works now.

Don't know what was interfering with the wifi, or simply that the internal wifi in this box was pretty awful - either way, that's fixed it.

antigravity83

You're on Telstra ADSL. It'll be local congestion. Most likely a congested RIM. They are all over provisioned as Telstra hasn't invested in their copper network for years.

FirezRVG

You could be throttled. Try a VPN trial.

khoulihan

Epicstreams - DO NOT buy this service. They take your money, provide you crappy service with consistent buffering and freezing. There support desk doesn't listen to you when you explain why the service doesn't work. I wasted a years service in advance because a close friend said their service rocks. It doesn't and I told my friend not to recommend anything ever again to me. I shopped around and am now on a one month trial with ExpediteTV. What a huge difference from my experiences with epicshits. No buffering, no freezing and tons of channels in HD. Look no further people. And if you have epicshits and it works for you, consider yourself lucky.

mrkingpin007

try a different dns in your router... do not use telstras dns..

try opendns or cloudflare dns

it's free and easy to change..

I am on telstra adsl2 using wired connection NO WIFI

NellyAus

Hi, I know some IPTV providers have servers here in Aus maybe ask them to switch to a closer server, I am a reseller and I know we have servers here and some of my customers are only on 12mb speeds albeit NBN and they have no issues, as others have said you really need a hard wired ethernet connection due to your low speeds, if you want a free trial to test during peak hour then DM me and I'll send you a code.

jamesjfa

Try HLS-Proxy. This can also help. I run it at home and it works for me.

Cheers

TheRaven75au

Before switching over to NBN 18months back i was with quite a few providers iptv wise using 18meg ADSL. I didnt really get congestion which this sounds like but buffering in general every so often just due to the speed of your connection. You have to remember most of these services are overseas so local speed tests mean nothing.

Telstra as far as i know dont throttle. My father and i use the same service him on 100/40 Telstra NBN HFC me on 50/20 NBN HFC with Aussie and neither of us have issues with buffering outside issues that are based on the providers end.

Hope you dont have to wait to much longer for NBN

greatagain17

Throttled or congestion. Try Fast.com before and compare to peak times. Then compare that to Speedtest.net. Fast.com will show the difference if there is a throttle as usually iptv and Netflix are throttled together.