Decided to make the switch to IPTV. I wanted to see what worked best for me (Nvidia shield, gigabit internet) and set up four trials. (Leaving names of providers off as to not sway response).
Right off the bat, one of the providers never sent login credentials. Using the creds from the other three, one seemed to lag pretty bad. The other two worked well, I just liked the grouping in one the best and signed up for a month of service.
This morning I get all of the "your trial had ended" emails. I decided to let the one that never sent credentials know that I never got them and therefore went with another provider. The response was "That's on you for not opening a ticket, you'll be back". The response pretty much makes me want to take them out of any future running.
My question is, am I alone in thinking that if I there's a problem even creating the account that the rest of the service is going to be problematic?
IMO if you don’t change your attitude about these companies you’re in for a boatload of disappointment. They are not designed to hand hold you thru all the steps. As the last poster stated, they are usually very small operations. If they didn’t follow up with you right away they were prolly busy keeping the system running well on the user end. You’re not hurting their feelings because you ran into an issue on your end during your signup. I’m sure this comes across as brash, it’s just the facts of doing business with most of these operations. It’s not for everyone. The one you took off your list could very well be the best of the 4 and you may have just alienated them. You’re going to need a degree of self trouble shooting or your cable company may be your best option. Best of luck.