It doesn't matter if you've been with your provider for 1,2 or 3 years, right now you'd be foolish to trust anyone.
The current state of play in the IPTV world is very very bleak to say the least so if your provider is givng you updates like "we are working on it" and "It's gonna take time but we'll get there" this is a red flag because they are stalling and looking for an exit if not hoping you'll renew for another month out of loyalty.
A good sign is if they extend your sub untill the next update and then when things improve re open the renweals process.
But for now keeps your wits about you and don't be taken for a mug out here.
Peace !
When all this is over, no one other than new customers are ever going to buy packages beyond one month. So any iptv provider who even thinks to offer 6 month packages are just crazy