Absolutely the worst support I have ever received. I was banned from their Streams for Us discord because I reported multiple cases of the servers being down. I was banned from their Neu Media server for reporting that my IP seemed to have been blocked. On top of terrible support, the streams are very low quality which is why I was reporting issues in the first place. I've messaged their admin several times over the last two weeks to figure this out and have received no answer at all.
I strongly recommend that nobody waste their money on these services. Total garbage. Plenty of other services at this price point that are so much better.
You've been warned.
UPDATE: I assume they saw this post because now my subs have been terminated although they had time left. One was good until March 2020 and the other until July 2020. No refunds or notification of any kind but I see them terminated when I log in to the portal and they don't work at all anymore. What a terrible set of providers. Don't waste your money like I did.
Interesting to see your reaction when the ban hammer swings the other way.