Just signed up and it keeps cutting out

by welchyyyyy1

I have a question about quality and just wondering if what I've been told by the provider is correct or not I'm using a Samsung and the Smart IPTV app. The channel provider (I'm assuming I can't name them) is just one that I Googled and looked good from its website, and I paid for an hour's demo and that was fine, good quality with no issues I only signed up for it yesterday after having the free trial, and managed to watch some sports and a free random channels and all was fine. Today I've just watched a very new film and apart from half a dozen short freezes it was more than good enough to watch. Afterwards though I've tried to watched some sports channels and even free to air channels and the screen goes blank and cuts out every 15 seconds or so for a couple of seconds, so it's basically unwatchable at the moment. I messaged the IPTV channel provider and the reply was that the Smart app is not very good and that's probably why I'm having issues and that I should buy another app, the one he recommended (again I presume I can't mention it) is £15 which isn't an issue but I'm just wondering if the issues are likely to be the app, as he says, and changing to a better one will fix the issues or would it likely make no difference and the issues are with the channel provider itself, and I'd be throwing £15 down the drain and no better off? Could it be bandwidth issues, eg it's Saturday night and I'm guessing one of the busiest nights for streaming, would that make a difference? Any hints or suggestions welcome please, this is the first time I've tried IPTV (apart from many years ago when i used those Android boxes, the less said about the quality on those the better, although I did have slow internet back then so that could have been another reason) Anyway, hoping someone can help Cheers

[deleted]

Sounds like they can't run their server software properly. Smart IPTV fine for me.

aye147

If it goes blank every 15 sec that means there are many connections on your url. The provider gave out your url to multiple people, more reason I will never buy from provider that doesn't give url.

pufrat

Can you get an app for your smart phone (assuming you have one) and test the provider on another app?

Adamf2018

smart iptv is being pushed out use setiptv on samsung smart

Ellis8555

Run a speedtest through a browser on whatever device you are using for iptv. For an example, I use "fast.com". I find if the result shows 45 or higher then all should be good. If lower then I'll expect buffering. Obviously the lower the worse.

Also if you happen to be using a VPN changing server options gives different results. I'm always checking my speeds.

I use a VPN and that slows my speeds down from my 300 plan but I still get around 50. Some servers are lower therefore unwatchable.

Maybe and hopefully this can be useful for you?

Edit: I should mention through process of elimination you can start to pinpoint the problem. Bandwidth is a start. A slow speed will result in undesired results no matter what else you try.

wkD-

PM’d you