Mag Boxes not Connecting to WiFi or Ethernet

by peji911

I have two Mag 322s and a Mag 254 running IPGuys. Been with them for years and only now am I having trouble.

I have one box running perfectly on ethernet. The other two were running great until they expired. I paid my re-up and have evidence the months are on the boxes but neither is able to run the service on either ethernet or WiFi.

Spoke to my provider and he said to unplug the router and modem, which I did but still nothing works. He said he has no other suggestions because he's never seen this before but is convinced it's internet-related.

I got new internet 2 weeks ago, if that helps and have the modem running WiFi on main and 2nd floors, and Google Mesh running in the basement.

The program starts loading and then an 'Authentication Required' box pops up.

Any help would be great!

ntmyrealacct

Is there an update that you need to do on the MAG

DaniIPTV

What is the message on ur TV screen...is it Page Loading Error ??

FerrariVFord

Maybe you need to check your URL for ipguys. Because there is a new portal that people are using for ipguys.

IPeaTeaV

I only normally see Authentication Required (with the login boxes) when a sub has expired on a specific service.

When you unplugged the router did you leave it off for a good 5 minutes before plugging back in?

When you say you have evidence of on the devices are you saying you can see their account expiry dates?

fickit1time

Maybe try using a vpn on your router since the mags don't have that capability.