Has this happened to anyone? Trying to pay them for the first time, and now this...
I opened a support ticket with them, hopefully they will respond and rectify
Edit: clarified. They did respond. It is likely an error on my part. Hopefully I will see my funds getting credited back soon
Further edit: took 10 days in total but credit card company finally refunded the amount. After a charge back request was made.
How did you pay them?
I’d do a charge back on your card, and look somewhere else. Especially if this is the first time....that’s hella sketchy.