Troubleshooting 401 error

by mrhappy002

I am testing a new service and I keep getting error 401. I am able to get epg so my username and password should be fine.

How can I troubleshoot this issue? Where I got service hasn't been very helpful. Says my credentials are working on his side... Could my isp be blocking me? Testing on tivimate.

mrhappy002

Update. I asked to enable VPN on my account and bingo! It wasn't activated.

But I'm going to look at a replacement for pia which is crap lately.

Thx to all!

monkeylovesnanas

Try a VPN

Jaguar0822

Reboot your device, that usually helps..

triplebeamz

use a vpn

dub_starr

Double and triple check your logins. EPG are often not user/password enforced

mrhappy002

So. Turns out my isp seems to be blocking the url. I can read a stream while on my cell (using VLC).

Weird thing is... I can't get it to work even if using Pia VPN app on my shield. Special settings I should try?

Wtf. Any ideas?