I am that newbie who learned the hard way. When I got my service I was given directions on what app to put on the TV and all my user information. All was good at the beginning but was lately having problems loading channels and I just thought I had to accept that as part of the deal. (OK I am not to techy my bad.)😉 A person asked me what app and said to try a different app. I thought I had to use the app I was originally told to use. (old lady-itis had taken over my brain.) After trying out a few I have a good app, easy to use, and so far no problems with the channels. Even an old lady can learn. Stay safe and well. The player I started with was xciptv, not at all recommended.